Information We Collect
Information you provide
When you create an account, make a purchase, or contact us, we may collect:
- Name.
- Email address.
- Billing information required to process your purchase.
- Country, where collected by Stripe during checkout.
Payment card details are processed securely by Stripe. Veloraine does not receive or store your full payment card information.
Account and purchase information
We store information required to operate your account, including:
- Your email address.
- Your purchased assets.
- Purchase history.
- Account creation date.
If you purchase without an existing account, one is automatically created using your checkout email address. A temporary password is sent by email so you can access your purchases.
Technical information
We may process limited technical information, such as your IP address and browser information, to operate, secure, and protect the website.
We use PostHog analytics to measure website usage, understand user interactions, and improve the performance and usability of Veloraine.
Cookies and Local Storage
Veloraine uses your browser's local storage to remember the contents of your shopping cart.
We also use cookies and similar technologies for essential website functionality and, where you consent, to collect anonymous usage analytics through PostHog.
Shopping cart information remains on your device and is not used for advertising.
How We Use Your Information
We use your information to:
- Process purchases.
- Deliver digital products.
- Create and manage your account.
- Provide access to previously purchased assets.
- Send order confirmations and account emails.
- Respond to support requests.
- Understand how visitors use the website so we can improve its performance, usability, and overall experience.
- Prevent fraud and protect the security of the marketplace.
- Comply with legal and accounting obligations.
We do not sell your personal information.
Payments
Payments are processed securely through Stripe Checkout.
Veloraine does not store payment card details. Information required to process your payment is handled directly by Stripe in accordance with Stripe's own Privacy Policy.
Sharing Your Information
We only share information with service providers required to operate the marketplace, including:
- Stripe, for payment processing.
- Amazon Web Services (AWS), for hosting, authentication, and infrastructure.
- PostHog, for website analytics and performance insights.
We do not sell or rent your personal information to third parties.
Data Retention
We retain account and purchase records for as long as necessary to provide access to purchased assets, comply with legal and accounting obligations, resolve disputes, and protect our rights.
Your Rights
You may contact us to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion of your account, where applicable.
- Ask questions about how your information is processed.
Some information may be retained where required by law or to maintain records of purchases and licenses granted.
Where analytics cookies are used, you may withdraw or change your consent at any time through the website's cookie preferences.
Account Deletion
If you wish to delete your account, contact us at hello@veloraine.com.
For security reasons, deletion requests are reviewed manually before an account is permanently removed.
International Customers
Veloraine is based in Ireland but is available to customers worldwide. By using the marketplace, your information may be processed and stored in countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated Effective Date.
Contact
If you have any questions about this Privacy Policy or your personal information, contact:
Cadreware
Trading as Veloraine